Privacy Policy
Last Updated: February 19, 2025
1. Introduction
Welcome to Urbankeys Realty. We are a MahaRERA registered proprietary channel partner firm operating in Mumbai, dedicated to assisting real estate developers and builders in selling and marketing their properties through cutting-edge digital marketing strategies. Our services extend to both property buyers and sellers, providing them with accurate and reliable property investment solutions through our WhatsApp Business channel and other communication platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with WhatsApp’s Business Policy and applicable data protection laws.
2. Who We Are
Urbankeys Realty specializes in connecting real estate developers/builders with prospective buyers in Mumbai. Our expertise in digital marketing and property investment solutions ensures that our clients receive personalized and efficient service. We leverage modern communication channels, including WhatsApp Business, to provide timely assistance and secure interactions, enabling you to make well-informed property decisions.
3. Information We Collect
When you interact with us, whether via WhatsApp Business or other communication channels, we may collect the following types of information:
- Personal Information: Your name, phone number, email address, and any other information you voluntarily share.
- Property Interest Data: Details regarding your property preferences, investment interests, and specific requirements.
- Interaction Data: Records of your communications with us (e.g., messages, call logs, and inquiries) to better understand your needs and improve our service.
- Technical Data: Information automatically collected such as your device type, IP address, and usage statistics to ensure smooth service delivery and enhanced security.
4. How We Use Your Information
Your information is utilized for the following purposes:
- Service Delivery: To respond to your inquiries, provide property investment solutions, and facilitate marketing efforts for our real estate partners.
- Personalization: To customize our communications and property recommendations according to your interests.
- Improvement of Services: To analyze usage trends and feedback, thereby continuously improving our service offerings.
- Security: To protect your data from unauthorized access and to ensure compliance with legal obligations.
- Compliance: To adhere to WhatsApp’s Business Policy and other relevant data protection regulations.
5. Data Sharing and Transfers
In line with our commitment to your privacy and compliance with WhatsApp’s Business Policy, we may share your information under the following circumstances:
- Affiliated Entities and Partners: With our trusted partners and service providers who assist us in managing and enhancing our services. All such third parties are required to adhere to strict confidentiality and security measures.
- Legal Requirements: When necessary to comply with legal obligations or to protect our rights, we may disclose your information to law enforcement agencies or regulatory authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction, provided that the receiving party agrees to adhere to this Privacy Policy.
We do not sell your personal data to third parties.
6. Data Security
We take the security of your information seriously. Urbankeys Realty employs industry-standard security measures, including encryption, access controls, and secure data storage solutions, to protect your data both in transit and at rest. We continuously monitor and update our security practices to safeguard your information against unauthorized access or disclosure.
7. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: Request access to the personal information we hold about you and request corrections if necessary.
- Opt Out: Choose to opt out of marketing communications at any time.
- Data Portability: Request that your data be provided in a structured, commonly used format.
- Deletion: Ask us to delete your personal information, subject to applicable legal and operational constraints.
To exercise any of these rights, please contact us using the details provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technological advancements, or legal requirements. Any updates will be communicated through our website or directly via our communication channels, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to reach out to us:
- Email: urbankeysrealty@gmail.com
- Phone: +91 9594997347
- Address: 200, Kannamwar Nagar 2, Vikhroli East, Mumbai – 83, Maharashtra, India
By engaging with Urbankeys Realty via our WhatsApp Business channel or any other communication platform, you acknowledge and agree to the terms outlined in this Privacy Policy. We are committed to safeguarding your personal data while providing you with effective property investment solutions.